Industry
US netizen reports broadband fault trapped in AT&T AI assistant Andi death loop: over 1 hour of conversation without registration or transfer to human agent
Netizen u/SnooPeripherals2206 posted on Reddit that after their home fiber optic line was bitten by a dog, they contacted AT&T customer service, but its AI assistant Andi failed to effectively register the repair request or transfer to a human agent during a conversation lasting over 1 hour. The netizen described the entire process as a "death loop," with the AI only responding with canned replies and not substantially advancing the issue resolution.
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